Change Management Specialist - VOIS
Core
Manage the end-to-end business-as-usual change-control process for large strategic customers, coordinating contract changes and ensuring responses meet agreed service levels.
Role type
Change Management Specialist (Commercial Services)
Builds
Contract amendments and service level responses for strategic accounts
Domain
Telecommunications / Shared Services
Required skills
Change management process coordination, Impact assessment, Stakeholder engagement, Contract change coordination, Status reporting, Meeting facilitation
Preferred skills
Problem or incident management, Project coordination, Vodafone Global Enterprise products knowledge
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Manage end-to-end change-control process including requests, analysis, approvals, development, implementation, reporting and review; Facilitate change requests and manage escalations; Maintain accurate change-management records; Conduct detailed impact assessments; Collaborate with customer change offices and internal stakeholders; Present change results to customers and C-level stakeholders; Organise and lead meetings with stakeholders; Ensure appropriate approvals are obtained before changes are implemented; Review completed changes to determine objective achievement.
Seniority
Mid-level (2-5 years experience)