Vodafone Travel eSIM Service Desk Advisor (VOIS)
Core
Deliver 24/7 digital-first support to Vodafone customers by resolving technical, account management, and service-related queries for business travellers and company administrators across live chat and ticketing channels.
Role type
Senior IC customer service advisor (eSIM)
Builds
Customer support operations for Vodafone Travel eSIM service
Domain
Telecommunications / Travel Technology
Deliverable
client delivery
Required skills
Fluent English (C2), written communication, fast typing, account management, technical troubleshooting, incident management, MS Office
Preferred skills
Emotional intelligence, process improvement, compliance awareness
Responsibilities
Respond to customer queries across omni-channels (chat, email, incident management), manage customer interactions with empathy and efficiency, identify and address secondary customer needs, collaborate with internal teams to resolve issues, adhere to established procedures and contribute to process improvements