VodafoneThree - Operational Release Lead
Core
Lead operational coordination for customer platform releases across Contact Centre, Retail, and Indirect channels to ensure business readiness and seamless delivery.
Role type
Senior Operational Release Lead
Builds
Customer-facing capabilities and operational processes for Vodafone's consumer channels
Domain
Telecommunications / Contact Centre Operations
Required skills
Operational readiness, Release management, Stakeholder management, Risk assessment, Change delivery, Governance frameworks, Cross-functional collaboration, Project planning, Problem-solving, Communication
Responsibilities
Lead operational coordination of customer platform releases; Assess operational impact and identify risks/dependencies; Represent Channel Operations in release governance forums; Coordinate testing, readiness checkpoints, and sign-off activities; Own operational communications regarding release plans and milestones; Mitigate operational risks and drive continuous improvement in release processes.
Seniority
Senior, hands-on IC