Service Transformation-VOIS
Core
Implement, enhance, and govern HR ticketing and case management solutions to drive service transformation across HR, Technology, and Operations functions.
Role type
Senior Service Transformation Manager (HR Shared Services)
Builds
HR ticketing platforms, case management systems, and self-service solutions for Vodafone Group employees.
Domain
Human Resources / Shared Services / Service Management
Required skills
HR Ticketing Platform Architecture, HR Shared Services Setup, Coordination and Delivery Management, Stakeholder Management, Process Mapping, Service Delivery and SLA Management
Preferred skills
SAP ESM, SAP SuccessFactors, ServiceNow HRSD, Change Management, Data Analysis
Technologies
SAP ESM, SAP SuccessFactors, ServiceNow
Responsibilities
Support end-to-end implementation and roll-out of HR ticketing platforms; Coordinate activities across HR, Technology, vendors, and business stakeholders; Analyse existing HR processes to identify opportunities for simplification and automation; Manage stakeholder expectations and ensure alignment with programme objectives; Establish and monitor implementation deliverables and success measures.
Seniority
Senior, hands-on IC