Service Engineer (Specialist) (m/w/d)
Core
Resolve complex Voice/UCC service disruptions for standard and custom products, coordinating end-to-end incident management and troubleshooting.
Role type
Senior Service Engineer (Specialist)
Builds
Voice and Unified Communications services
Domain
Telecommunications / Network Engineering
Required skills
Network troubleshooting, SIP-Trunk operation, Voice Gateway configuration, UCC solution management, SIP trace analysis, Callflow analysis, Incident management, Technical documentation, Side-by-side coaching
Preferred skills
Product upgrade implementation, Procedure development
Technologies
Wireshark, SIP, IP/Data, Ethernet, Routing, Switching, Mobile networks, Office applications
Responsibilities
Diagnose and resolve complex Voice/UCC service issues, coordinate end-to-end incident management and de-escalation, conduct side-by-side coaching and create technical documentation, support product upgrades and procedure development
Seniority
Senior, hands-on IC
