ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS
Core
Provide end-to-end second line operational support for Cisco-based collaboration and Voice over IP services for global enterprise customers.
Role type
Senior IC Unified Communications Operations Engineer
Builds
High-availability Unified Communications and VoIP services
Domain
Telecommunications / Network Operations
Required skills
Cisco Nexus platforms, Cisco firewalls (ASA/vASA), enterprise routing and switching, BGP, OSPF, MPLS, EIGRP, Linux system administration, incident management tools (Remedy, Netcool, Palladion, VoIP Future, Science Logic)
Preferred skills
Automation practices, network transformation initiatives
Technologies
Cisco Nexus 7K/9K, Cisco ASA, Cisco Firepower, Catalyst switches, Cisco routers, Remedy, Netcool, Palladion, VoIP Future, Science Logic
Responsibilities
Diagnose and resolve incidents within SLAs, coordinate vendor support, implement change requests, onboard new customers, analyze traffic reports, support network platform ramp-up, identify automation opportunities, maintain technical documentation
Seniority
Senior, hands-on IC