Manager, Inside Sales
Core
Lead a team of Admissions Coordinators to facilitate high-volume inbound and outbound calls, ensuring timely admission for at-risk clients into behavioral health programs.
Role type
Manager, Inside Sales (Admissions)
Builds
Admissions process and client intake for virtual behavioral health treatment
Domain
Behavioral health / Mental health / Telehealth
Deliverable
client delivery
Required skills
Team leadership, Salesforce proficiency, High-volume call center management, KPI tracking, Hiring and training, Schedule coordination, Client communication
Preferred skills
Behavioral health industry experience, HIPAA policy familiarity
Responsibilities
Lead a team of 10+ Admissions Coordinators, Coordinate team schedules and workload distribution, Ensure high contact center service levels and call quality, Partner with Executive Leadership on team performance, Develop best practices for admissions and discharge processes
Seniority
Manager, team lead
