Admissions Coordinator - Spanish Speaking
Core
Facilitate admissions for hundreds of at-risk clients via high-volume inbound/outbound calls, building trust and gathering demographics to connect them with virtual behavioral health treatment.
Role type
Admissions Coordinator (Spanish Speaking)
Builds
Patient intake and admission flow for a virtual behavioral health platform
Domain
Behavioral health / Mental health / Telehealth
Deliverable
client delivery
Required skills
Bilingual fluency in Spanish and English, Salesforce proficiency, sales or client admissions experience, multitasking in high-paced environments, HIPAA familiarity
Preferred skills
Healthcare admissions experience, experience with adolescents/young adults in mental health, Microsoft Office and Google Suite proficiency
Responsibilities
Facilitate high volume of inbound and outbound calls from prospective clients, families and referral sources; Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories; Clearly communicate financial policies, payment options, and potential financial assistance programs; Maintain meticulous client records via Salesforce, including treatment consents and insurance information; Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met; Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program