Admissions Consultant | Telehealth
Core
Respond to inbound inquiries, schedule clinical intake appointments, and guide potential members through enrollment for digital addiction and mental health treatment programs.
Role type
Admissions Consultant (Telehealth)
Builds
Enrollment pipeline for digital substance use and mental health treatment programs
Domain
Healthcare / Behavioral Health / Addiction Treatment
Deliverable
client delivery
Required skills
Motivational interviewing, enrollment criteria knowledge, scheduling, customer service, written communication, goal management, emotional intelligence, technology proficiency
Preferred skills
Personal recovery experience, behavioral health experience, evening/weekend availability
Technologies
Electronic Health Record (EHR), Slack, Google Suite, mobile apps
Responsibilities
Manage high volume of inbound phone calls, texts, and emails; Schedule initial intake appointments using EHR; Facilitate seamless intake by coordinating with clinical staff; Identify candidate fit based on enrollment criteria; Provide education about programs and follow-up; Suggest operational improvements.
Seniority
Individual Contributor