Service Customer Experience & Value Manager
Core
Design, orchestrate, measure, and continuously improve the post-sales customer experience and value realization for the Radiology PACA service ecosystem.
Role type
Senior Service Customer Experience & Value Manager
Builds
Integrated service journeys, service blueprints, standards, handoffs, escalation mechanisms, and regional methodologies/tools/playbooks for ~450 customers.
Domain
Medical Imaging / Radiology / Healthcare Services
Deliverable
product features
Required skills
Customer experience design, Voice of Customer (VoC) mechanisms, cross-functional coordination, service blueprinting, strategic account management, workflow transformation, data analytics, clinical application partnership.
Preferred skills
None stated
Technologies
None stated
Responsibilities
Assess and improve the end-to-end post-sales customer journey; Establish structured Voice of Customer (VoC) mechanisms; Translate customer insights into prioritized improvement initiatives; Develop differentiated customer-experience approaches for Strategic/Big Accounts; Coordinate technical, clinical, digital, and commercial capabilities around customer needs.
Seniority
Senior, hands-on IC
