CRM Product Bonus Manager
Core
Manage and optimize bonus and loyalty mechanics (tournaments, mini-games, gamification) within the Smartico platform to drive customer engagement and retention.
Role type
Product Bonus Manager (Loyalty & Gamification)
Builds
Product-integrated bonus engines, loyalty features, and engagement mechanics in Smartico
Domain
SaaS / Customer Relationship Management (CRM) / Gamification
Deliverable
production ML models | product features
Required skills
Smartico configuration, bonus engine management, gamification logic, performance metrics analysis, cross-functional collaboration, technical documentation
Preferred skills
QA testing, complex multi-trigger setup management, data-driven optimization
Technologies
Smartico
Responsibilities
Configure and launch bonus/loyalty mechanics; manage full lifecycle of triggers and rewards; collaborate with Product/Tech/CRM teams; monitor engagement and retention metrics; optimize mechanics based on data; maintain configuration documentation
Seniority
Mid-level, hands-on IC