Patient Experience Manager - Everhope Oncology
Core
Serve as the primary liaison between patients, healthcare providers, and administrative teams to ensure a seamless patient journey from admission to discharge in an oncology day care clinic.
Role type
Patient Experience Manager
Builds
Patient engagement and care coordination services for oncology patients
Domain
Healthcare / Oncology
Deliverable
client delivery
Required skills
Patient journey management, care coordination, operational workflow optimization, SOP development, data monitoring (satisfaction scores/wait times), empathetic communication
Preferred skills
Experience in oncology settings, knowledge of medical documentation and billing processes
Responsibilities
Guide patients through registration, medical documentation, billing, and consultation scheduling; Monitor waiting times and patient satisfaction scores; Develop SOPs for patient onboarding and discharge procedures; Manage a designated patient cohort providing consistent support throughout treatment
Seniority
Individual Contributor