Event and Incident Coordinator
Core
Monitor and restore mission-critical ICT operations for the Department of Defence, ensuring effective incident management and service continuity.
Role type
Senior IC Event and Incident Coordinator
Builds
Centralised processing services for the Department of Defence
Domain
Government, Defence, IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service desk experience, incident monitoring, SOP development, shift handover management, multi-service provider queue management, after-hours support
Preferred skills
ITIL V3 Foundation certification, conflict resolution, stakeholder partnership
Technologies
IT Service Management tools, monitoring systems
Responsibilities
Conduct event monitoring and take proactive actions to reduce High Priority Incidents; maintain accurate incident records and ensure meaningful case handovers; monitor and manage multi-service provider job queues; update Standard Operating Procedures (SOPs); provide after-hours support for Incident Management.
Seniority
Mid-level, hands-on IC
