QA Engineer
Core
Act as the main point of contact for quality issues, investigate customer complaints, and ensure compliance with industry standards for high-tech industrial systems.
Role type
Quality Engineer (Customer Interface & Compliance)
Builds
High-quality precision mechanical parts, machine assemblies, and vacuum systems for the semiconductor, healthcare, and analytical applications industries.
Domain
High-tech manufacturing / Industrial systems
Deliverable
client delivery
Required skills
Root cause analysis (5 Whys, Fishbone, 8D), CAPA implementation, quality documentation (control plans, FMEAs), KPI reporting (RMA, PPM), audit support, cross-functional coordination, customer scorecard analysis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as the main point of contact for all quality-related concerns from customers; Investigate customer complaints and identify root causes; Prepare and submit quality documentation; Support or lead customer audits; Participate in product launches and process validations; Work with internal teams to resolve issues and drive continuous improvement; Monitor and analyze customer satisfaction metrics.
Seniority
Individual Contributor