Customer Experience Officer
Core
Respond to customer enquiries via phone and email, provide transport service information, and resolve issues to support the transport operation.
Role type
Customer Experience Officer
Builds
Customer service interactions and accurate customer records
Domain
Transport and logistics
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, Microsoft Office proficiency, customer service systems usage
Responsibilities
Respond to enquiries via phone, email, and other channels; Provide information on delivery schedules, routes, and pricing; Resolve customer issues efficiently; Maintain accurate customer records and documentation; Build knowledge of transport services and provide feedback on customer trends
Sourced via viewjobs · Listed on CareerPlan, which tracks 922,000+ jobs from 20+ sources.
