Technical Writer (Pune, India)
Core
Create, edit, and maintain user guides, release notes, knowledge base articles, and troubleshooting FAQs for B2B SaaS security products (SpinOne, Revyz) to accelerate user adoption.
Role type
Senior Technical Writer (SaaS)
Builds
Modern documentation infrastructure, interactive client aids (walkthroughs, demos), and educational materials for product certification programs.
Domain
Cybersecurity, Cloud Data Protection, SaaS Security Posture Management (SSPM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing for SaaS, Information architecture, Version control, Agile/Scrum collaboration, Visual creation (diagrams, screenshots), End-to-end workflow documentation, API documentation
Preferred skills
Atlassian ecosystem expertise (Jira, Confluence), Scripting for interactive aids, Cybersecurity literacy, Salesforce/Slack familiarity
Technologies
Jira, Confluence, Loom
Responsibilities
Develop and maintain technical documentation for support pages; Manage content lifecycle including audits and version control; Collaborate with engineering and product teams to validate technical information; Build interactive client aids like guided tours and use case demos; Participate in Agile ceremonies to align docs with product releases; Create educational materials for product certification programs.