Customer Relationship Manager
Hybrid
Core
Contact and negotiate repayment arrangements with customers holding overdue accounts to resolve outstanding balances.
Role type
Customer Relationship Manager (Collections)
Builds
Sustainable repayment plans for consumer lending customers
Domain
Financial services / Consumer lending
Deliverable
client delivery
Required skills
Communication, negotiation, problem solving, empathy, financial analysis, technology proficiency
Responsibilities
Contact customers with overdue accounts, negotiate sustainable repayment arrangements, analyze account information to identify resolution strategies, build trust and rapport with customers, achieve team performance targets