Patient Experience Coordinator - Sales
Core
Convert clinically recommended cancer surgeries into confirmed inpatient cases while ensuring a compassionate patient journey from counseling to discharge.
Role type
Patient Experience Coordinator (Sales)
Builds
Confirmed inpatient admissions and revenue for a surgical oncology hospital
Domain
Healthcare / Surgical Oncology
Deliverable
client delivery
Required skills
Sales conversion, financial counseling, TPA/insurance coordination, objection handling, data capture
Preferred skills
Empathy, operational coordination
Technologies
None stated
Responsibilities
Engage patients receiving surgery recommendations to secure financial commitment; Present provisional treatment estimates and explain costs; Coordinate with insurance desks to expedite clearance; Address patient concerns regarding cost and treatment necessity; Update interaction records
Seniority
Individual Contributor