Service Manager Trainee- MI/OH Support Center
Core
Manage customer support teams, drive performance, resolve escalated customer concerns, and support day-to-day operations for Michigan & Ohio Customer Support Center.
Role type
Service Manager Trainee (Customer Support Operations)
Builds
Customer support operations, scheduling, billing, and employee development programs
Domain
Property Services / Customer Support
Required skills
Team leadership, performance management, onboarding coordination, workforce planning, conflict resolution, data analysis, Microsoft Office proficiency
Preferred skills
Coaching abilities, talent pipeline development, continuous improvement project leadership
Responsibilities
Own the onboarding process for newly hired customer support employees, handle escalated customer concerns and service recovery situations, monitor team performance and operational metrics, support recruiting efforts and staffing levels, conduct side-by-side observations and performance discussions, partner with leadership on strategic projects and operational planning
Seniority
Entry-level / Trainee