Tele caller - Associate
Core
Liaison between creditors and consumers, observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
Role type
Associate collections specialist
Builds
Repayment plans and collection outcomes for assigned branches and products
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Negotiation, communication, relationship building, computer literacy, result orientation
Preferred skills
Leadership, growth mindset, adaptability, fraud detection awareness
Responsibilities
Achieve collection targets for assigned branches and products, ensure adherence to legal guidelines and code of conduct, monitor collection agencies and in-house collectors for fraudulent practices
Seniority
Associate, individual contributor
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