Outreach Program Manager
Core
Provide 24/7 leadership, operational support, and direct care oversight for clients with addictions, mental health, and homelessness needs in a crisis-response setting.
Role type
Senior IC program manager (healthcare/social services)
Builds
24/7 client care programs and crisis response operations
Domain
Health care / Social services / Addictions and mental health
Deliverable
client delivery
Required skills
People management, coaching, performance management, crisis management, harm reduction, trauma-informed care, withdrawal management, recruitment, scheduling, payroll management, safety compliance, community partnership building, data reporting, volunteer supervision, direct client support, mobility assistance
Preferred skills
Post-secondary education (Bachelor's), Class 4 driver's license, FOIP certification, patient lift training
Technologies
MS Office
Responsibilities
Lead staff in providing respectful, non-judgmental client care; resolve client and staff issues; train, coach, supervise, and manage staff performance including progressive discipline; recruit, onboard, and schedule staff; respond to crises (seizures, overdoses, deaths) and provide debriefings; maintain safety standards and accreditation compliance; build relationships with community agencies; collect and submit program data and reports; supervise volunteers and practicum students; support overnight check-ins for other programs; assist with emergencies and budget management; provide direct client support when needed.
Seniority
Senior, hands-on IC