Customer Service Administrator
Core
Coordinate service visits, schedule appointments, and optimize routes for pest control technicians to ensure customer satisfaction.
Role type
Customer Service Administrator (Pest Control)
Builds
Schedules service visits for Orkin Pros to maintain and grow customer base
Domain
Pest Control / Home Services
Required skills
Scheduling, route optimization, database management, call handling, customer relationship management, quality assurance participation, data privacy compliance
Preferred skills
Customer service experience, sales experience, Microsoft Office proficiency
Technologies
Windows-based systems, Web-based scheduling systems, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate systems to track and optimize technician routes; Update and maintain customer database with accurate information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy.
Seniority
Entry-level, hands-on IC