Production Support Analyst, Reference Data: Associate
Core
Monitor system alerts, manage incidents and user escalations, troubleshoot issues across the software/application/network stack, and drive automation for high-scale distributed systems.
Role type
Senior Production Support Analyst (Reference Data)
Builds
Stability and reliability for institutional securities technology systems serving Fixed Income, Equities, and Global Capital Markets.
Domain
Financial Services / Distributed Systems
Required skills
SQL, Shell Scripting, Python, Perl, JavaScript, UNIX/Linux, AutoSys, Crontab, Control-M, ServiceNow, ITIL, SDLC, Agile
Preferred skills
Banking industry knowledge, Equities/Fixed Income products, CI/CD tools (Git, Jenkins, Docker), Data streaming (Spark, Kafka), Observability tools (Grafana, Dynatrace, AppDynamics), Cloud/Distributed computing
Technologies
SQL Server, Sybase, DB2, MongoDB, UNIX, LINUX, AutoSys, Crontab, Control-M, ServiceNow, Git, Artifactory, Jenkins, Docker, Spark, Kafka, Grafana, Dynatrace, AppDynamics, BMC
Responsibilities
Monitor system alerts and manage incidents via ServiceNow; troubleshoot issues across the entire stack; identify and create automation for deployment and management; participate in SRE improvements and operational readiness exercises; operate on a follow-the-sun global support model with on-call rotation.
Seniority
Mid-Senior, hands-on IC