Head of Consumer Experience Design
Core
Define Haleon's future vision, strategy, and innovation agenda for global consumer experiences, translating research and insights into strategic roadmaps.
Role type
Senior leadership, strategy & design authority
Builds
Strategic experience roadmaps, service concepts, and innovation opportunities for consumer engagement
Domain
Consumer health (OTC) + Digital Experience Strategy
Deliverable
dashboards & analysis
Required skills
Strategic planning, consumer research, behavioral insight, journey mapping, service design, stakeholder management, opportunity assessment
Preferred skills
Experience in enterprise transformation, digital investment prioritization, cross-functional leadership
Technologies
None explicitly stated
Responsibilities
Define long-term vision and strategy for consumer experiences; Identify and assess consumer and business opportunities; Lead consumer research programs; Define end-to-end consumer journeys and service blueprints; Develop strategic hypotheses and validate concepts
Seniority
Senior, hands-on IC
