Experience Manager (12-month contract)
Core
Define strategic design of client experiences and drive business problem/solution discovery for strategic change initiatives.
Role type
Senior IC Experience Manager (Strategic Design & Discovery)
Builds
Strategic design artefacts, CX vision, and measurement approaches for client journey health.
Domain
Financial services / Regulated client journeys / Personal investment products
Deliverable
product features
Required skills
Journey mapping, Service design, CX analysis, Business analysis, Product design, Human-centred design, Experience strategy, Strategic thinking, Analytical skills, Stakeholder management
Preferred skills
Experience in financial services, Regulated client journeys, Personal investment products
Technologies
Figma, Adobe tools
Responsibilities
Define strategic design of client experiences in early stage discovery, Produce key discovery artefacts to visualise potential solutions, Partner with Experience Leads and Product Managers to support transition to delivery teams, Establish measurement approaches for assessing change impacts, Identify key moments of truth and regulatory hotspots, Ensure consistency with journey management frameworks.
Seniority
Senior, hands-on IC