Knowledge Management Specialist (6 months)
Core
Create and maintain knowledge resources, contact handling policies, and consumer-facing communications for consumer relations agents; support digital innovation including generative AI solutions for consumer communications.
Role type
Knowledge Management Specialist (Consumer Relations)
Builds
Help Center articles, FAQs, troubleshooting guides, and AI-assisted knowledge assets for consumer self-service.
Domain
Consumer Health / Customer Experience / Generative AI
Deliverable
product features | dashboards & analysis
Required skills
Content creation and editing, SEO optimization, AI tool implementation, Analytical skills, MS Office Suite, Stakeholder collaboration
Preferred skills
Call center experience, Copywriting, Lean-Six Sigma
Responsibilities
Analyze consumer contact drivers and knowledge gaps; Create and maintain consumer-facing content; Establish content standards and governance; Support AI program by structuring knowledge assets.
Seniority
Individual Contributor