Specialist, Customer Experience Communications - Execution (Comcast Business)
Core
Develops and delivers customer communications across onboarding, service, transactional, and product education journeys to enhance messaging clarity and customer comprehension.
Role type
Specialist, Customer Experience Communications
Builds
Customer-facing content and communications aligned with CX strategy
Domain
Telecommunications / Customer Experience
Deliverable
product features
Required skills
Copywriting, Content Creation, Customer Communications, Brand Voice Alignment, Compliance Standards, AI Tool Adoption, Cross-functional Collaboration, Deadline Management
Preferred skills
Experience with AI tools for content development, Familiarity with brand frameworks
Technologies
AI tools for content drafting and refinement
Responsibilities
Write and edit customer communications across multiple touchpoints; Execute against CX communications briefs; Structure content for usability and readability; Apply AI tools to support content drafting and refinement; Validate and elevate AI-assisted outputs to meet brand and compliance standards; Partner with cross-functional teams including Product, Marketing, and Legal.
Seniority
Specialist, individual contributor