Manager, Customer Experience Communications – Execution (Comcast Business)
Core
Leads the executional development and delivery of customer-facing communications across onboarding, service, transactional, and product education journeys.
Role type
Manager, Customer Experience Communications
Builds
Scalable customer communications deliverables and executional frameworks
Domain
Technology services / Customer Experience
Deliverable
product features
Required skills
Content strategy, Copywriting, Team leadership, Process improvement, AI tool adoption, Stakeholder management
Preferred skills
Systems thinking, Workflow optimization, Cross-functional collaboration
Technologies
AI-enabled content creation tools, Workflow automation systems
Responsibilities
Own executional delivery of CX communications across multiple workstreams; Translate approved briefs into clear executional plans; Ensure communications meet standards for clarity, tone, consistency, and compliance; Identify inefficiencies and drive improvements across intake, drafting, review, and approval processes; Establish executional standards and best practices; Drive adoption and integration of AI tools and content systems; Lead, mentor, and develop a team of CX communications specialists; Set priorities, manage workflows, and ensure accountability for deliverables; Partner with Product, Marketing, Digital Experience, and Legal to streamline approvals.
Seniority
Manager, hands-on leadership