Account Manager
Core
Lead, coach, and manage a team of Account Coordinators/Project Administrators to serve National Account clients in the door, docking, and security products industry.
Role type
Manager, National Accounts Division
Builds
Operational process improvements and client service delivery for commercial, industrial, and residential door/security products
Domain
Manufacturing/Industrial Distribution (Door, Docking, Security Products)
Required skills
Team leadership, operational process improvement, budget monitoring, performance management, customer relationship management, data analysis (KPIs), Microsoft Office Suite (Excel, Word, Access, Outlook)
Preferred skills
Service industry experience, sales focus, cost control, fast-paced environment management
Responsibilities
Provide leadership and general management of Account Coordinators/Project Administrators; Develop and implement operational process improvements; Monitor operating budgets and action plans; Collaborate with internal departments to fulfill National Account Customer needs; Conduct employee performance reviews and counseling; Develop relationships with National Account Customers and resolve problems timely