Patient Engagement Specialist
Core
First point of contact for patients in a telehealth opioid use disorder treatment platform, managing inbound communication, triaging medical concerns, and coordinating care to improve patient outcomes.
Role type
Patient Engagement Specialist (Care Coordinator)
Builds
Patient care experience and retention within a telehealth OUD treatment platform
Domain
Healthcare (Opioid Use Disorder treatment) + Telehealth
Deliverable
client delivery
Required skills
Patient experience management, multi-channel communication (SMS, phone, EMR, Slack), triaging medical concerns, patient data management, technology troubleshooting, active listening, empathy, documentation
Preferred skills
Experience in consumer-focused healthcare, high-volume communication environments, ticketing systems, resilience in startup environments
Responsibilities
Manage all inbound patient communication and triage medical concerns, schedule clinical visits and support attendance, coordinate Urine Drug Screens (UDS), maintain and update patient data, troubleshoot technology issues, discharge patients, provide emotional support and education
Seniority
Individual Contributor