L2 Microsoft 365 Operations Engineer (Exchange, Teams & SharePoint)
Core
L2 System Administrator providing incident resolution, troubleshooting, and configuration management for Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
Role type
L2 System Administrator (Microsoft 365)
Builds
Maintains service availability and SLA compliance for enterprise collaboration and email workloads.
Domain
Cloud Infrastructure / IT Operations
Required skills
Exchange Online administration, Microsoft Teams support, SharePoint Online management, OneDrive troubleshooting, Microsoft 365 Admin Center, Microsoft Entra ID fundamentals, PowerShell scripting, ITIL processes, ServiceNow/ITSM tools, incident management, cross-team coordination
Preferred skills
Microsoft 365 Certified Administrator Expert, Exchange hybrid environment experience, Microsoft Graph PowerShell, Microsoft Purview compliance administration, enterprise monitoring and reporting
Technologies
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, ServiceNow, PowerShell
Responsibilities
Resolve L2 incidents and service requests within SLAs, troubleshoot mail flow and mailbox issues, administer Teams policies and collaboration settings, monitor service health and alerts, execute approved tenant configuration changes, coordinate cross-service issues, maintain operational documentation and runbooks, escalate complex issues to L3 or Microsoft support
Seniority
Mid-level, hands-on IC
