Scaled Account Manager, Beneficial Deployments
Core
Own a named book of nonprofit and education customers, driving activation, retention, and strategic growth by automating routine tasks with Claude to focus on high-value conversations.
Role type
Senior Scaled Account Manager (Beneficial Deployments)
Builds
Customer adoption of AI tools for mission-driven organizations, including nonprofits and universities
Domain
AI / Nonprofit & Higher Education
Deliverable
production ML models
Required skills
Account management, customer success, AI usage automation, strategic stakeholder management, program building, cross-functional collaboration
Preferred skills
Startup founding experience, consulting background, AI-native company experience, nonprofit procurement knowledge, data-driven account prioritization
Technologies
Claude
Responsibilities
Own end-to-end customer relationships including retention and seat growth; Drive activation from purchase to weekly use; Automate account research and routine tasks using AI; Conduct strategic conversations with executive leaders; Identify customers ready for deeper AI integration; Build scalable programs and playbooks for common customer problems
Seniority
Senior, hands-on IC