Customer Support Engineer - Solutions Management
Core
Technical subject matter expert bridging client support, custom development, and platform implementation for enterprise clients.
Role type
Senior Customer Support Engineer (Solutions Management)
Builds
Custom web-based solutions, API integrations, dashboards, and AI agent configurations for client use cases.
Domain
SaaS / Enterprise Platforms / AI Integration
Deliverable
production ML models | product features
Required skills
Full-stack development, API design and integration, SQL, Model Context Protocol (MCP), Claude API, root cause analysis, incident management, technical documentation, automation scripting
Preferred skills
Python, React or Vue, ServiceNow, supply chain or logistics domain knowledge
Technologies
RESTful APIs, webhooks, SQL, MCP, Claude API, React, Vue, ServiceNow
Responsibilities
Provide hands-on implementation guidance and troubleshooting during client launches; develop and deliver technical training and configuration guides; implement custom configurations, scripting, and lightweight development for client-specific requirements; diagnose, troubleshoot, and resolve complex technical issues across enterprise platforms; create and maintain knowledge base articles and troubleshooting guides; partner with Product Management, Engineering, and Implementation teams to drive issue resolution and product improvements.
Seniority
Senior, hands-on IC
