Senior Manager, Resource & Capacity Management (Parental Leave Cover)
Core
Senior Manager responsible for planning, deployment, and utilization of talent across Global Operations Centres (GOCs) for selected global clients.
Role type
Senior Manager, Global Resource Management
Builds
Staffing plans and resource allocations for global clients across multiple GOC locations
Domain
Media & Advertising / Workforce Management
Required skills
Resource management, utilization analysis, workforce optimization, bench governance, stakeholder management, cross-functional project leadership, data-to-action translation, multi-market coordination, risk escalation, process improvement
Preferred skills
Experience in People Operations, managing resource requirements across multiple clients/geographies, analytical skills, independent operation
Technologies
Resource Management tools, utilization reporting dashboards, workforce planning systems
Responsibilities
Own resource management for strategic global clients; coordinate staffing across multiple GOC locations; conduct utilization reviews and drive workforce optimization; manage bench governance and redeployment; support complex staffing requirements and capacity planning; lead RM projects and process standardization
Seniority
Senior, hands-on IC with strategic escalation