VIP Manager
Core
Manage a portfolio of high-value players in a free-to-play social casino, delivering personalized service to strengthen satisfaction and retention.
Role type
Senior IC VIP Account Manager
Builds
Player retention and engagement for Royal Lounge Casino
Domain
Mobile gaming / Social casino
Deliverable
client delivery
Required skills
Account management, relationship building, data analysis, campaign coordination, cross-functional collaboration, proactive communication
Preferred skills
Mobile gaming experience, hospitality/luxury service background, additional languages
Technologies
Excel, Google Sheets, internal tools
Responsibilities
Manage VIP player portfolio, monitor account activity and trends, coordinate personalized offers and campaigns, share player insights with internal teams, represent player perspective to improve VIP experience
Seniority
Mid-level, hands-on IC