Desktop Support Engineer
Core
Microsoft Windows administration expert and primary hands-on technical support resource for a Windows laptop fleet, owning imaging, deployment, configuration, and troubleshooting.
Role type
Senior IC Desktop Support Engineer
Builds
Windows 10/11 laptop fleet (imaging, provisioning, lifecycle management)
Domain
IT Operations / Endpoint Management
Required skills
Windows 10/11 administration, Active Directory, Group Policy, Microsoft Intune/Autopilot, SCCM, MDT, hardware troubleshooting, software troubleshooting, network fundamentals, Microsoft 365 administration
Preferred skills
CompTIA A+/Network+/Security+, JAMF, Okta IAM, Google Workspace, Linux, shell scripting
Technologies
SCCM, MDT, Microsoft Intune, Autopilot, Active Directory, Microsoft 365, JAMF, Okta, Google Workspace
Responsibilities
Own Windows 10/11 imaging, configuration, patching, and lifecycle management; Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues; Administer Active Directory accounts, group policies, and Microsoft 365; Provision and deploy laptops for new hires; Maintain accurate IT asset inventory; Partner with Security on endpoint compliance and access control.
Seniority
Senior, hands-on IC