Bilingual Implementation Specialist
Core
Guide SMB and mid-market sellers to start transacting with Square quickly and with confidence, delivering high-quality onboarding and implementation experiences.
Role type
Senior IC implementation specialist (bilingual)
Builds
Merchant onboarding journeys and activation for Square's payment products
Domain
Fintech / Payments / SMB services
Required skills
Bilingual communication (English + Spanish), project management, onboarding execution, stakeholder management, process improvement, data analysis tools, AI tool usage
Preferred skills
Restaurant/retail industry experience, Salesforce/Looker familiarity, complex workflow management
Technologies
Salesforce, Looker, AI platforms
Responsibilities
Lead seller-facing scoping and onboarding calls, maintain onboarding trackers with milestones, escalate complex product or technical needs, document gaps and propose process refinements, confirm seller readiness for go-live, share best practices with peers
Seniority
Senior, hands-on IC
