Principal Engineer - Cross Functional Services Engineering
Core
Lead the design, delivery, and continuous evolution of enterprise service management solutions across Haleon, acting as an Architect and Product Owner for domains like ITSM, ITOM, and AIOps.
Role type
Principal Engineer, Cross Functional Services Engineering (CFSE)
Builds
Enterprise service management solutions, ITSM/ITOM platforms, integration frameworks, and command center solutions for Haleon's global business.
Domain
Enterprise IT Service Management (ITSM), IT Operations Management (ITOM), and ServiceNow platform engineering.
Required skills
ServiceNow platform engineering, Enterprise Service Management (ESM), Agile product leadership, DevOps practices, stakeholder management, program management, integration architecture, vendor management
Preferred skills
Advanced ServiceNow module knowledge (ITSM, ITOM, CMDB, HR Service Delivery), AIOps/observability, cloud operations/FinOps, large-scale transformation program delivery, ServiceNow certifications
Technologies
ServiceNow, OpsRamp, APIs, web services, cloud platforms
Responsibilities
Lead design and implementation of enterprise service management solutions; Develop and maintain product roadmaps aligned with business priorities; Direct Agile DevOps squads and managed service partners; Oversee operational performance and continuous improvement of assigned products; Lead large-scale integration and automation initiatives; Provide technical leadership on platform architecture and custom application development.
Seniority
Principal, hands-on IC with strategic program leadership