Customer Support Representative-Contact Center- Day Shift
Core
Full-time Customer Service Representative providing exceptional support to residential and commercial customers, processing service and installation tickets, and coordinating with internal teams.
Role type
Customer Support Representative
Builds
Service and installation tickets, customer solutions, and follow-ups
Domain
Door, docking, and security products distribution and maintenance
Required skills
Customer service, verbal and written communication, Microsoft Office Suite, CRM software, organization, multitasking, problem-solving
Responsibilities
Schedule and create accurate service tickets, promote products and services with accurate pricing, handle customer concerns and provide solutions, conduct outbound calls for follow-ups, coordinate with Dispatch teams, update customer interaction records in ERP system, meet KPIs
Seniority
Entry-level to Mid-level