Customer Success Operations Manager
Core
Manage a portfolio of mid-market publisher accounts, optimizing monetization through technical integrations, data-driven yield improvements, and compliance adherence.
Role type
Customer Success Operations Manager (Programmatic Advertising)
Builds
Publisher account setups, technical integrations, and data-driven optimization reports
Domain
Digital Advertising / Programmatic Advertising
Required skills
Programmatic advertising operations, Header Bidding, oRTB, RTB/PMP, Ad Networks, SSP integrations, GAM 360, Prebid, SQL, Excel (macros), debugging tools (Charles, Fiddler), data privacy regulations (GDPR, CCPA)
Preferred skills
Regional language proficiency, advanced SQL, complex dataset analysis
Technologies
Salesforce, JIRA, Charles, Fiddler, GAM 360, Prebid, PubMatic platform
Responsibilities
Manage end-to-end publisher account setup, optimization, and troubleshooting; Execute technical integrations; Provide proactive yield improvement recommendations; Deliver customer support within SLAs; Partner with Sales and Business Development to drive growth; Ensure adherence to regional regulations; Collaborate cross-functionally with Sales, Product, Engineering, and Business Development; Produce data-driven reports; Resolve escalations related to integrations and brand safety; Maintain accurate Salesforce and JIRA records; Develop region-specific operational playbooks; Leverage AI tools to accelerate analysis and streamline tasks.
