Customer Success Operations Manager

GurugramFull-time2026-10-12 → 2026-11-11

Hybrid

Core

Manage a portfolio of mid-market publisher accounts, optimizing monetization through technical integrations, data-driven yield improvements, and compliance adherence.

Role type

mid-market account operations manager (programmatic advertising)

Builds

publisher account setups, technical integrations, and yield optimization strategies

Domain

digital advertising / programmatic advertising

Required skills

programmatic advertising operations, Header Bidding, oRTB, RTB/PMP, Ad Networks, SSP integrations (GAM 360, Prebid), SQL, complex dataset analysis, debugging tools (Charles, Fiddler), regional ad ecosystems, data privacy regulations

Preferred skills

Excel macros, regional language proficiency, AI tools for analysis

Technologies

Salesforce, JIRA, Charles, Fiddler, GAM 360, Prebid

Responsibilities

Manage end-to-end publisher account setup, optimization, and troubleshooting; Execute technical integrations on time; Provide proactive yield improvement recommendations; Deliver customer support within SLAs; Partner with Sales and Business Development to drive growth; Ensure adherence to GDPR and CCPA; Produce data-driven reports; Resolve escalations related to integrations and brand safety; Maintain Salesforce and JIRA records; Develop region-specific operational playbooks

Seniority

Mid-level, hands-on IC

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.