Learning and Quality Specialist
Core
Lead onboarding, conduct trainer audits, and drive accountability for training programs in a warehouse/operations environment.
Role type
Learning and Quality Specialist (L&D)
Builds
Training ecosystem and operational readiness for new hires
Domain
Retail / Operations / Learning & Development
Deliverable
dashboards & analysis
Required skills
Training facilitation, audit execution, data analysis, Google Sheets, coaching, conflict management, change management
Preferred skills
Warehouse/operations experience, supervisory experience, curriculum design
Technologies
Google Sheets
Responsibilities
Conduct regular audits of trainer delivery and SOP adherence; Provide structured coaching and feedback to trainers; Lead onboarding sessions for new hires; Track and report on new hire training progress and retention; Maintain onboarding dashboards in Google Sheets; Identify training gaps and propose solutions; Support change management initiatives by reinforcing updated SOPs.
Seniority
Mid-level, hands-on IC