Supervisor - Service Operations
Core
Leads employees and contractors to ensure professional customer experiences during onsite service installation and troubleshooting for a fiber optic network.
Role type
Senior Service Operations Supervisor
Builds
Fiber optic network service delivery and operational efficiency
Domain
Telecommunications / Fiber Optic Infrastructure
Required skills
People leadership, Budget management, SLA adherence, Field visit coordination, Vendor compliance review, Performance evaluation
Preferred skills
Project management, Process improvement, Cross-functional collaboration
Technologies
None stated
Responsibilities
Supervise teams to achieve service and quality objectives, manage budgets and SLAs, perform proactive and reactive field visits for compliance and feedback, evaluate employee performance, ensure adherence to safety standards and building codes. (via careerplan.io/jobs/5439647008-supervisor-service-operations-at-lumosfiber)
Seniority
Senior, hands-on IC