APS4 Participant Support Officer - Wollongong
Core
Conducting desktop reviews, managing workflows, and providing customer service to support Australians living with disability via phone, email, and administrative channels.
Role type
APS4 Participant Support Officer (Case Management & Administration)
Builds
Participant support pathways and administrative workflows for a Federal Government agency
Domain
Australian Public Service / Disability Services
Deliverable
dashboards & analysis
Required skills
Desktop review, workflow management, customer service, suitability assessments, risk identification, policy compliance, computer systems proficiency, problem-solving
Preferred skills
Experience in disability services, health, community services, or government administration
Responsibilities
Conducting desktop reviews and transposing information into systems; Managing allocated workflows; Delivering high-quality customer service via phone and email; Making outbound calls to participants and providers; Undertaking suitability assessments for entry and exit into specialist planning streams; Managing and resolving participant matters; Identifying risks and escalating complex matters; Supporting project and operational activities through research and reporting.