Client Services Lead (Remote)
Core
Primary liaison between clients and production teams, managing client relationships, training new administrators, and coordinating Annual Enrollment activities.
Role type
Senior Client Services Lead (Account Management)
Builds
Client programs maximizing benefits investment and minimizing risk exposure
Domain
Employee benefits administration and Human Capital Management
Deliverable
client delivery
Required skills
Account management, project management, benefits administration expertise, system navigation, consultative communication, trend identification
Preferred skills
HRIS/payroll systems experience, technology project management, presentation delivery
Technologies
Human Capital Management systems, Benefits Administration Systems, HRIS, payroll systems
Responsibilities
Act as primary liaison between clients and production teams; conduct and manage client calls; provide new client administrator training; maintain client documentation and SOPs; coordinate Annual Enrollment activities; collaborate on product updates and consultations; drive continuous improvement in service delivery.
Seniority
Senior, hands-on IC