Business Systems Analyst, IT Vendor Operations

US - OR - Portland Metro - RemoteRemoteFull-time$84k2026-10-06 → 2026-11-10

Hybrid

Core

First line of defense for IT Vendor Operations, triaging and resolving technical issues across tools and systems used by thousands of Block advocates.

Role type

Business Systems Analyst (IT Vendor Operations)

Builds

Operational stability and efficiency for internal support teams and customers across identity, access, and communication systems.

Domain

Financial Technology (Fintech) / IT Operations

Required skills

Salesforce administration, troubleshooting, analytical skills, Jira management, system validation, IAM administration, cross-functional communication, automation, documentation

Preferred skills

Amazon Connect, Okta/IAM workflows, scripting (Python/JavaScript)

Technologies

Salesforce, Amazon Connect, Jira, Okta, GitHub, Google Workspace

Responsibilities

Triage and resolve technical support tickets for various internal and external systems; troubleshoot bugs and escalate to engineering; process and validate access requests; manage technical escalations and SEV incidents; automate operational workflows; document troubleshooting steps and known issues.

Seniority

Individual Contributor (IC), mid-level

About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective