Service Engineer 2, Commercial Display
Core
Provide advanced technical support, troubleshooting, and repair planning for commercial display products (AV, IT, medical monitors) to B2B customers and field technicians.
Role type
Senior IC service engineer (commercial displays)
Builds
Commercial display solutions, IT monitors, medical monitors, and AV systems
Domain
Consumer electronics / Commercial AV / Medical technology
Deliverable
client delivery
Required skills
Troubleshooting, root cause analysis, service documentation, customer communication, data analysis, project specification interpretation, technical training
Preferred skills
Direct View LED video wall support, digital signage experience, electronics industry service background, Certified Technology Specialist accreditation
Technologies
Jira, Excel, PowerPoint, Power BI, networking, software, firmware, commercial AV systems
Responsibilities
Troubleshoot and resolve complex technical issues for commercial display products; manage service tickets and escalate Level II issues; analyze service data and identify quality trends; create knowledge articles and service documentation; provide technical training to internal teams and field technicians; coordinate service parts and warehouse logistics.
Seniority
Mid-Senior, hands-on IC