Service Delivery Manager
Core
Lead operational execution for healthcare data services, ensuring timely, high-quality, and compliant delivery of ROI services across assigned sites.
Role type
Senior Service Delivery Manager (Healthcare Operations)
Builds
Healthcare data collaboration platform services for providers, health plans, researchers, and life sciences companies
Domain
Healthcare / Health Data Logistics / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, operational performance management, staffing and scheduling, KPI analysis, HIPAA compliance, process improvement, cross-functional collaboration
Preferred skills
ROI workflows experience, EMR systems, multi-site team leadership, Lean methodologies
Technologies
ROI workflows, EMR systems, KPI dashboards
Responsibilities
Own service delivery performance including SLAs, quality, cost, and throughput; Lead supervisors and frontline teams; Collaborate with Workforce Management for staffing plans; Analyze KPIs to identify gaps and develop action plans; Ensure compliance with HIPAA and standardized procedures; Partner with Supervisors for staff coaching and performance management; Coordinate with NOC for workflow disruptions; Support training for new hires; Maintain skills matrix and optimize work assignments; Contribute to continuous improvement initiatives.
Seniority
Senior, hands-on IC with people management
