Aftermarket Customer Support
Core
Provide exceptional support to residential and commercial customers for door, docking, and security products by processing service tickets, quoting pricing, and resolving inquiries.
Role type
Customer Support Representative
Builds
Service and installation tickets, customer resolutions, and product/service promotions
Domain
Commercial and residential door, docking, and security products
Deliverable
client delivery
Required skills
ticket creation and management, pricing quoting, customer concern resolution, outbound calling, ERP system updates, KPI tracking, multitasking, independent and collaborative work, problem-solving
Preferred skills
flexibility to adapt to changing priorities and work schedules
Responsibilities
Schedule and create accurate service tickets; promote products and services with accurate pricing; handle customer concerns and provide solutions; conduct outbound follow-up calls; coordinate with Dispatch teams; update customer interaction records in ERP system; meet personal and team KPIs.
Seniority
Entry-level, individual contributor
