Customer Success Manager, Beneficial Deployments - Life Sciences
Core
Strategic partner and trusted advisor to leading life sciences organizations, helping them harness Claude's capabilities to accelerate scientific discovery and research.
Role type
Senior Customer Success Manager (Life Sciences)
Builds
Strategic partnerships with research institutes, academic medical centers, biotech, and pharma; one-to-many engagement programs (webinars, hackathons, communities) for the life sciences ecosystem.
Domain
Life Sciences / AI / Beneficial AI Deployment
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, change management, technical fluency in AI/ML concepts and API integrations, data-driven decision making, program design and execution, regulatory and compliance understanding, stakeholder management across scientific and IT teams
Preferred skills
Experience with scientific data types and bioinformatics tooling, familiarity with consumption-based and seat-based business models, ability to build agentic Claude-powered workflows
Technologies
Claude API, Claude for Enterprise, Claude Code, Claude for Life Sciences, SSO, HIPAA-compliant data handling
Responsibilities
Build trusting relationships with research leaders and IT teams to understand organizational goals and identify AI deployment opportunities; Monitor usage patterns and drive adoption; Develop change management strategies and Train the Trainer programs; Design and run one-to-many engagement programs; Guide partners through technical launch and governance (SSO, data policies); Document and quantify value realized through research productivity and cost savings.
Seniority
Senior, hands-on IC with strategic account ownership
